As an HR Director, it is imperative to work with a broker that understands the needs of the organization and the state of the healthcare market. BIS guided us through the renewal process, and discussed what types of plans made the most sense based upon our needs. Their knowledgeable and customer oriented staff sets BIS apart from their competitors. Our Account Manager, Client Services Specialist and all of the BIS Benefits staff are dependable, responsive and always willing to help solve a problem or answer a benefits-related question.
Since using BIS Benefits, we have found our benefits’ coverage is not only better, but the management is easier and more efficient. The staff is especially knowledgeable, and customer service is excellent. In addition to following through in response to our needs, they proactively communicate what we should know about the latest products and services. I am convinced we are receiving the best benefits in the industry. Everyone I have dealt with over the past six years is exceptional, and I am always made to feel as if I am the most important customer.
I appreciate the customer service and benefit knowledge. I always know that whatever I need is just an email or phone call away. With the constant rise in insurance costs, BIS Benefits has helped our company offer our employees great health benefits at a price with which we feel comfortable. BIS is more of a partner than a vendor. I do not feel like I am getting a sales pitch – in fact, it seems that BIS is more of an advisor, helping me stay on top of my insurance needs.
Reasonable prices and good coverage, along with a fast, courteous response were key factors in evaluating potential benefits and insurance partners. BIS Benefits delivered all of this and more. Their customer service and knowledge of the industry is the absolute best.
BIS Benefits’ location was a key deciding factor to use their services; however, their superior customer service is what has kept us with them for the last five years. BIS is always on top of our annual renewal, which with all of the other projects we have going on, it is reassuring to know that they will not let a deadline slip by us. BIS is organized, friendly, and always quick to respond and makes all of their clients feel important.
Since teaming with BIS, our insurance needs have become much easier to handle. We appreciate their efficiency, helpfulness, knowledge and professional presentations. The BIS staff has always been eager to respond to any issues we encounter. They provide us with the resources and information we need to make informed decisions and that makes that part of my job run more smoothly. BIS has been a joy to work with through the years. Any time I have a need or a question, they respond immediately. In fact, I cannot think of a single instance when I was not pleased with the people and service. BIS has done a great job presenting and supporting their products and services.
For over 6 years BIS Benefits has been our employee benefits broker. Not only has BIS enabled us to become better organized, but our benefits have also improved and are better suited to the needs of our employees. Going the extra mile to help us deliver optimal options for our employees, our Account Manager and all of the staff at BIS are very knowledgeable and extremely pleasant. In the rare event they cannot provide an immediate answer, they go above and beyond to resolve any question we have. BIS is a fantastic company in every regard.