Mary West

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Mary West

Client Services Specialist

BIS Benefits recognized Mary’s 15 years of service at the firm in 2015. Mary began her service in May of 2000 as the firm’s Office Coordinator. From here she moved into the Client Services Department as Service Representative and eventually to her present role as the firm’s senior Client Services Specialist. Mary holds a Georgia Life and Health License.

As a Client Services Specialist, Mary serves as a liaison between clients and insurance carriers. In this role she assists clients with enrollments, terminations, COBRA, billing, eligibility, claims and much more.

Mary’s clients frequently commend her service on their behalf. One such client sent the firm a note expressing that Mary is a key reason why B-I-S is “Best in Service.” It was this commendation that led BIS Benefits to adopt “Best in Service” as the firm’s tag line.

In addition to meeting the needs of clients, Mary also supports the Operations Team at the firm by providing assistance with accounting and carrier records.

Mary is a graduate of the University of Alabama where she received a Bachelor of Science degree in Special Education. She is a native of Atlanta. She and her husband, Nathan, currently reside in Woodstock, GA. Mary is an avid football fan from whom you will often hear a “Roll Tide Roll.” She enjoys being a grandmother to two beautiful granddaughters, Rylie and Lainey, and spending time with her family.