“Best in Service” Stories
BIS Benefits is committed to providing the Best in Service to each of our insurance and benefits clients, and each member of our team of insurance experts is fully-dedicated to achieving that goal.
Periodically, situations arise that require going outside of ‘typical’ service an insurance broker might offer. Here are some of those ‘above and beyond’ stories…
I Have to Pay “How Much?”
Imagine the prescriptions for your children jumping from $70 a month to $350 a month. This is what happened to one of the employees at a church in metro Atlanta. Dixie Eisenhardt, one of the Account Managers at BIS Benefits, … Read More ›
Creativity and Clear Communication Save More Than Money
A former HR director for one of our BIS Benefits clients transitioned to a 30 person business in Atlanta. Because of her pleasant experience working with John Schmidt and BIS Benefits while at her previous employer, she called John to … Read More ›
Insurance Carriers Don’t Always Get It Right
Recently, one of our clients in the IT industry had concerns regarding billing inconsistencies from their insurance carrier. A contact at the company, who was new to her job, discussed the irregularities with Penny Morgan, a Client Services Specialist at … Read More ›
Looking Out for the Client
Flexible Spending Accounts (FSA) are an attractive benefit that many companies currently offer to their employees. Marla Mohr, one of our Account Managers, was working with a new client, a non-profit organization that had been handling their FSA service in-house. … Read More ›
Sweet Rewards
Upon receiving a call from an upset employee, Nancy Babcock of BIS Benefits knew she had to do something to help. Nancy, as a Marketing Specialist for group clients, does not typically receive service related calls. However, Nancy was eager … Read More ›
New Wheels
Mary West, a Client Services Specialist, is always willing to help employees who are in need of assistance. Mary remembers the day she received a call from a spouse of an employee working for a BIS Benefits client. He was … Read More ›
